Job Title: Partner Success Internship
Reports to: Manager, Partner Support & Business Development Manager
Department: Partner Success
Duration: Hourly Internship, Non-Exempt (Preferred 20-30 hours/week; January - end April 2027) 
Office Location: Coconut Grove, FL (Hybrid, flexible work arrangement, with availability to work during core business hours in the Eastern Time Zone)
Hourly Rate: $21 - 24 hour

About Taxfyle

Taxfyle is a leading provider of online tax preparation services that connects users with certified tax professionals for a seamless, efficient, and accurate filing experience. Our platform serves individuals and businesses, and we are building the infrastructure that powers the future of professional tax services. Headquartered in Coconut Grove, FL, we are a growing tech startup with a collaborative, fast-moving, high-ownership team culture.

Role Summary: 

Taxfyle is looking for a Partner Success Intern to support the Partner Success and Sales teams during the 2027 tax season, from January through the end of April 2027. The Partner Success Intern will field inbound calls for partner support, sales, and partner onboarding, assist new partners through the onboarding process, respond to partner and client questions, triage support issues, monitor job workflows, and assist with day-to-day operations that help ensure a smooth experience for tax professionals and clients. This is a hands-on, fast-paced internship designed for a student or recent graduate who is interested in technology, startups, customer or partner success, sales, or professional services. No tax background is required. Training and tools will be provided.

Key Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Support partner onboarding by assisting new tax professionals with initial questions, helping them navigate onboarding requirements, monitoring onboarding progress, and escalating issues as needed.
• Respond to partner and client inquiries through Help Desk tickets, email, Slack, and other support channels.
• Field inbound phone calls for support, sales, and Partner Onboarding, providing accurate information, routing callers to the appropriate team, and documenting each interaction.
• Triage support issues, gather relevant information, and escalate unresolved or high-priority matters to the appropriate internal team.
• Monitor assigned job flows and statuses to identify potential issues, delays, or items requiring follow-up.
• Accurately document support interactions, onboarding activity, job updates, and resolutions.
• Help ensure timely and professional responses to partner and client inquiries while maintaining a high-quality service experience.
• Identify recurring questions, issues, or process gaps and share observations with the Partner Success team.
• Assist with maintaining internal documentation, knowledge base resources, and support materials to reflect current processes and tools.
• Collaborate with Partner Success and cross-functional teams to help resolve issues and improve partner and client experiences.

Requirements:

• Currently enrolled in college or a recent graduate; students pursuing business, communications, sales, technology, or a related field are encouraged to apply.
• Strong written and verbal communication skills with the ability to communicate clearly and professionally.
• Comfortable speaking on the phone with partners, clients, internal and external constituents. 
• Strong active listening skills, with the ability to approach a client’s needs with tact, patience, and professionalism. 
• Sound judgement and decision making skill, and strong follow through. 
• Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• Comfortable learning new technology, software platforms, and internal tools.
• Ability to work independently while also collaborating effectively with a team.
• Ability to maintain confidentiality and exercise professionalism when handling partner and client information.
• Availability to work a minimum of 20 hours per week during January through April 2027, with consistent weekday availability preferred.
• Ability to maintain productivity, organization, and composure in a fast-paced environment while adapting to changing processes, tools, and priorities.

Preferred Qualifications:

• Interest in technology, startups, customer success, partner success, or professional services.
• Familiarity with customer support or collaboration tools such as Salesforce, HubSpot, Slack, or similar platforms.
• Previous experience in a customer-facing, administrative, support, or service-oriented role.
• Experience working in a fast-paced environment where priorities may change quickly.
• Familiarity with tax, accounting, or financial services is a plus, but not required.

Working Hours and Flexibility:

• Seasonal internship running approximately from January 2027 through the end of April 2027.
• Minimum of 20 hours per week, Monday through Friday. The schedule may be coordinated in alignment with the intern’s class schedule, provided the 20-hour weekly commitment is met. 
• Hybrid, with flexibility to work during core business hours in the Eastern Time Zone.
• Occasional evening or weekend hours may be required if business needs require.

ISMS Responsibilities:

All Employees (Required for All Roles)

All employees are expected to fulfill the information security responsibilities applicable to their role as defined in the Tickmark Security Plan. At minimum, all employees must:

• Comply with Taxfyle’s information security policies and acceptable use standards.
• Complete mandatory information security awareness training as assigned.
• Report suspected security incidents, vulnerabilities, or policy violations to the Compliance Team.
• Protect access credentials and company data per the Data Classification Policy.
• Support information security audits, assessments, and control reviews as requested.
• For the full scope of responsibilities applicable to your role, refer to the Interested Parties and Responsibilities section of the Security Plan.

Note: This role description is intended to convey information essential to understanding the scope of the role and is not exhaustive. Duties, responsibilities, and qualifications may evolve or change over time to meet the organization’s needs.

No Third Party Agencies or Submissions Will Be Accepted.  

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.